FAQ – Frequently Asked Questions
🛒 Orders
How can I place an order at Miressen?
You can order conveniently via our online shop. Select your products, add them to your shopping cart, and complete your order in just a few steps.
Is there a minimum order value?
No. You can also place small orders. We offer free delivery on orders over €60.
Can I change my order later?
Yes. As long as your order is not yet being prepared for delivery, you can add or remove products.
Can I cancel my order?
Yes, provided the order has not yet been processed.
🚚 Delivery
Which regions does Miressen deliver to?
We deliver to selected regions around Neustadt an der Weinstraße as well as nationwide via shipping, provided the products are suitable for it.
On which day will it be delivered?
Delivery days depend on your zip code. Simply enter your zip code and we will show you the next available delivery date.
How much are the delivery costs?
We deliver free of charge for orders over €60. Below that, our regular shipping costs apply.
Can I pick up my order myself?
Yes. Pickup in Neustadt an der Weinstraße is possible by prior appointment.
Are frozen products delivered nationwide?
No. We currently only deliver frozen and particularly sensitive fresh products within our own delivery areas.
💳 Payment
Which payment methods are accepted?
You can pay conveniently using the payment methods offered at checkout.
Is the payment secure?
Yes. All payments are transmitted in encrypted form.
🥬 Products
Are the products halal?
Many of our products are halal. Corresponding items are marked as such on the product page.
Does Miressen only sell Turkish groceries?
No. Our range is constantly growing and includes groceries and everyday items from various categories.
How is the freshness of the products ensured?
Fresh and refrigerated products are carefully packed and transported under appropriate conditions.
⭐ Miressen Subscription
What is the Miressen subscription?
With the Miressen subscription, you receive your favorite products automatically at your preferred delivery interval.
What are the benefits of the subscription?
- 10% discount on subscription products
- Free delivery
- Flexible delivery interval
- Pause or cancel at any time
Can I add products to the subscription?
Yes. Before each delivery, you can add further products to your order.
Can I change the delivery interval?
Yes. You can adjust your delivery interval at any time.
Can I cancel the subscription at any time?
Yes. There is no long-term contract commitment.
❤️ General
Why shop at Miressen?
Miressen combines the convenience of online shopping with personal service, regional delivery, and a constantly growing assortment.
How can I contact customer service?
Our contact details:
Email: info@ankaexpress.de
Phone: +49 6321 677 76 42
WhatsApp: +49 155 668 726 49
Do you have any further questions? We are happy to help!